Funding and withdrawals

We offer a variety of deposit methods; you can transfer funds directly to our bank account via wire transfer, deposit online using your debit or credit card or transfer funds from your e-wallet.

Login to the client portal to view all your payment options and make a deposit.

If you make an online deposit from within the portal you can choose to add funds to your landing account or directly to your trading account. Deposits made outside of the portal, i.e., bank transfers or online payments initiated via links on our website(s) will be added to your landing account and you will need to transfer funds to your trading account yourself.

If you have any further questions, please click here to start a live chat with one of our representatives now.

Bank transfers will be applied to your account shortly after they have been received at our bank. Depending on the type of payment you have made this can range from the same day to between 3-5 business days for standard international payments.  We check our account regularly throughout the day for new deposits and can ask our bank to check for specific receipts where you have advised us of the remittance details.

Debit and credit card payments as well as e-wallet transfers will be applied to your account as soon as we receive confirmation from our payments processer that your payment has been successful – this is normally within minutes of your online payment transaction being completed.

If you have any further questions, please click here to start a live chat with one of our representatives now.

We have no minimum deposit if you fund via bank transfer but we do have a $50 (or equivalent) minimum in relation to online card deposits.

Please find more information about deposit amounts here. 

If you have any further questions, please click here to start a live chat with one of our representatives now.

Accounts are denominated in GBP, EUR or USD but we accept deposits in a variety of currencies; AED, EUR, GBP, HKD, JOD, KWD, SGD, USD and ZAR.

If you have any further questions, please click here to start a live chat with one of our representatives now.

No. We do not provide credit facilities to new clients.

If you have any further questions, please click here to start a live chat with one of our representatives now.

Yes, you can transfer funds between your landing account(s) and trading account(s) or between trading account(s) yourself from within the portal. 

Click on the “Transfers” tab on the top of your screen and then on the “Internal Transfer” tab on the right hand side to select the “From Account”, “To Account” and “Amount”. Click “Submit” to confirm the transfer and you will see the transfer confirmation message that funds have been moved. You can check your account balance(s) by navigating to the “My Accounts” tab.

If you have any further questions, please click here to start a live chat with one of our representatives now.

Within the portal payments in and out of your account(s) are shown in the “Recent Activity” section on your dashboard or in ‘Transaction History’. Go to the “Transfers” tab and click on “Transaction History” and click on “Transaction History”.

No. Third party transfers are not permitted and as such any remittances from third party accounts will be returned to the remitter. If we have reason to believe a third party payment has been made we reserve the right to request proof of deposit. 

If you have any further questions, please click here to start a live chat with one of our representatives now.

To withdraw money from your account please login to your the client portal and request a fund withdrawal. 

Click on the “Transfers” tab on the top of your screen and then on the “Withdraw Funds” tab on the right hand side to select the “From Account”, “To Account” and “Amount”. Click “Submit” to confirm the withdrawal request and you will see the confirmation message.

Please note that all withdrawals are made from your landing account and you must have funds available for the request to be approved. Withdrawals will not be approved if your trading account(s) are in deficit.

Please note that we return funds to source so if you deposited by card we will return your money to that card.

If you have any further questions, please click here to start a live chat with one of our representatives now.