Welcome to One Financial Markets' Client Portal

client portal

Our Client Portal is designed exclusively to improve the service we offer and to assist with the day to day management of your account. 

It is an easy-to-use personal account management portal where you are able to deposit, transfer or withdraw funds, open additional trading accounts, manage your personal details and more...

Key features:

  • View the status of your account application
  • Upload documents
  • Deposit, withdraw, convert or transfer your funds quickly and easily
  • View your recent trading activities
  • Manage your live and demo accounts in one place
  • Change your personal or security details
  • Control your communication preferences
  • Request a change in leverage

                                                                                                                      Login to Client Portal here

                                                                                        If you are based in the Middle East please login here

                                                                                      

Please use your email address and the password you chose in your application form. If you have any trouble logging in please click on the ‘Forgot Password’ link to reset your password or contact our support team at clientservices@ofmarkets.com

What is the client portal?

Our client portal is an easy to use personal account management tool that allows you to: view the status of your application, manage your demo and live accounts, upload documents, deposit, transfer or withdraw funds, request additional trading accounts, manage your personal details, control your communications preferences and more.

How do I log in to the portal?

In order to login to your client portal please click here to get to the login page.

 

Client portal login screen

Your username and the password are the email address and password provided in your application form.

Click on ‘login’ button to access your portal.

What is a ‘Landing Account’ and how does it work?

Your landing account is where your deposits are added and where withdrawals are made from. It acts as a wallet and is independent of your trading account(s) thus allows you more flexibility to control your money when trading on multiple accounts. It is important to be aware that money in a landing account is not included in your trading account balance and is therefore not treated as margin and you need to transfer funds from your landing account to your trading account;

If you select ‘USD’ as the base currency for your trading account at the time of registration, you will be set up with a USD landing account and should you wish to have a trading account in a different currency, we shall set you up with a different currency landing account.

Please note that your trading account will be linked to the associated landing accounts based on the currency you select i.e., there will be one landing account per currency.

We currently offer trading accounts in three currencies USD, GBP and EUR. 

Please contact our Client Services Team if you have any questions or for more information.

How do I transfer funds from my landing account to my trading account?

Click on the ‘Transfers’ tab at the top of your screen, select your landing account by clicking on the ‘From Account’ drop down option and then select the applicable ‘To Account’ drop down option, enter the amount you wish to transfer in the ‘Amount’ field and click “submit”. You will then see the transfer confirmation message and funds will have been moved. You can check your account balance(s) by navigating to the ‘My Accounts’ tab.

Can I transfer funds between my landing accounts?

Yes. Click on the ‘Transfers’ tab at the top of your screen, select the applicable landing accounts in the ‘From Account’ and the ‘To Account’ drop down options, enter the amount you wish to transfer in the ‘Amount’ field and click “submit”. As you are making a transfer between different currency landing accounts, the exchange rate will be automatically calculated via an inbuilt calculator using current market prices. If you are happy with the rate please click “submit”. You will then see the transfer confirmation message and funds will have been moved. You can check your account balance(s) by navigating to the ‘My Accounts’ tab.

Can I access Web Trader from the portal?

Yes. You can now access our Web Trader directly within your client portal. You will no longer need to navigate away to our website or email to access the link. Simply click on the link in the top menu bar, select your account number and start trading!

Can’t log in?

Please click on ‘Forgot Password’ link on the login page in order to reset your password or contact our support team at clientservices@ofmarkets.com for assistance.

Forgot password

Payments and transfers

Your portal allows you to save different ‘Funding Sources’ for your trading accounts. In order to improve the efficiency of fund withdrawal payments, please update your bank details in this section. Click “add new funding source” and complete the applicable fields. 

What information can I view on the dashboard?

Your dashboard shows all recent activities, i.e., payments, internal transfers and withdrawals, as well as Market Hours and other important information. You can also view your account equity details in the ‘Account Overview’ window.

Furthermore, the Market News window shows latest notifications with regards to financial market updates, financial instruments in focus, any new events and their impact on the Markets.

I’ve forgotten my MT4 (trading) account login details and can’t log in

In order to change your trading account password, please go to the ‘My Accounts’ tab at the top of your screen and select the relevant trading account.

My accounts tab

I’m having technical problems

For any technical issues with your client portal or trading platform please contact our support team at clientservices@ofmarkets.com or call us on 0044 020 7534 0555.

How do I update my contact details?

You can go to the ‘Profile’ tab as shown in the picture below: Click on ‘Edit’ option in order to update your contact details

Update contact details
You may also access our ‘detail change form’ here. Please fill out the form and send to our support team at clientservices@ofmarkets.com.

What languages is it available in and how can I change my language preference?

Our client portal is available in a selection of different languages for your ease and convenience. Please click on the ‘Profile’ tab at the top right of your screen and choose your preferred language from the drop down options. 

Languages available

Can I provide my supporting documents via the portal?

Yes. You are now able to upload supporting documents straight to your portal so our KYC team can review them. Upload documents via the ‘Documents’ tab at the top of your screen. In this tab you will see two document upload links under ‘My Documents’ heading. Click on the grey arrows below the ‘Actions’ heading and upload your documents.

Note: Please note that acceptable file types are: jpg, gif, png or pdf. Maximum size of file that can be uploaded is 3.3MB.

For more information about our supporting document requirements please click below.

Please select your country:

Where can I find my account statements?

You can also download instant quick reports designed to facilitate account management for any time period by selecting the required date from the provided calendar options. You can download the following types of account reports through the quick report tool:

Summary report

Deposit/ Withdrawal

Account statement 

You can manage your email settings in the ‘Email Notification Preferences’ option at the bottom of the ‘Profile’ tab window:

Note: We have a regulatory duty to provide you with account statements so please be aware that it may not be possible to unsubscribe from e-statements.

How secure is my Client Portal?

Our new client portal is designed to enable our clients to manage all their personal and trading account details in a secure environment. Your password is unique and is not provided to any third party. 

The portal allows you to modify your account preferences and all activity and updates including recent transfers and fund withdrawals can be tracked by looking at your ‘Recent Activity’ window in the Dashboard.

Contracts for Difference (CFDs) and margined FX are leveraged products which carry a high degree of risk to your capital. Prices may move rapidly against you and may result in you losing more than your initial deposit. CFDs and FX may not be suitable for all investors and you should fully understand the risks involved before opening an account. Please read the Risk Warning Notice on our website.

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Office network
  • London Office
    One Financial Markets
     
    20 Savile Row,
    London,
    W1S 3PR 
    United Kingdom
     
    T: + 44 (0) 207 534 0950   
    E: info@ofmarkets.com
  • Dubai Office
    One Financial Markets  (DIFC ) Ltd.
    1008 Index Tower, 
    Al Sa'ada Street,
    Dubai International Financial Centre, 
    Dubai, UAE   

    T:
    + 971 4 453 1200   
    E: info@ofmarkets.com
  • Kuwait Office
    VI Markets 
    Sharq - Mazaya Tower 02 - 10th floor 
    PO BOX 3040
    22031,
    Salmiya, Kuwait   

    T:
    + 965 22256988
    E: info@vimarkets.com.kw
  • Shenzhen Office
    One Financial Markets 
    T: 4007 -707-617
    E: infochina@ofmarkets.com
  • Hong Kong Office
    One Financial Markets 
    Unit 2102A, Level 21,
    60 Wyndham Street,
    Central, Hong Kong
    T:
    +852 2107 2700

One Financial Markets is the trading name of C B Financial Services Ltd, a company registered in England with company number 6050593. C B Financial Services Ltd is authorised and regulated by the Financial Conduct Authority in the UK (under firm reference number 466201) and the Financial Services Board in South Africa (with FSP number 45784).

One Financial Markets (DIFC) Ltd is a company registered in the Dubai International Financial Centre at Index Tower, Level 10, Office 1008, PO Box 507147, Dubai, United Arab Emirates. One Financial Markets (DIFC) Ltd is regulated by the Dubai Financial Services Authority.

One Financial Markets (Asia) Ltd is an approved introducing agent of One Financial Markets, authorised and regulated by the Hong Kong Securities and Futures Commission (with SFC CE No BFZ621).

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
www.onefinancialmarkets.com is owned and operated by C B Financial Services Ltd.

Award winning broker
We have been presented with a number of awards that recognise the quality of our service and dedication to our clients :

Best FSA Regulated Broker
Saudi Money Expo

Best Education Product
Saudi Money Expo

Best Broker - Online Trading
IAIR Awards

Best Institutional Broker
Saudi Money Expo

Best FX Services Broker
CN Forex

Top International
FX Broker 2015

Saudi Money Expo

Broker of the Year
Online Trading – Middle East

IAIR Awards

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