Refund Policy

Withdrawals

In order to make a withdrawal, please login to your Client Portal and submit a withdrawal request.   All withdrawals from your Account are subject to available funds and shall be processed to the same source, via the same payment method and remitter used to conduct the initial deposit. You understand and agree that if you used multiple sources to deposit funds we may have to use more than one source to return the funds. In some cases we will split the withdrawal amount and send in separate transactions.

If the original payment method is no longer in use we reserve the right to request additional documentation and/or information to prove that the beneficiary account is under your name as third‐party remittances are not permitted.  

All withdrawal requests are processed Monday to Friday during normal business hours. All requests received outside of these hours will be processed on the next Business Day.  

Withdrawals are free if they are above US$50 or for the full balance of your Account. Otherwise an administration fee of US$25 may apply.

Bank Transfers

For all international bank transfers, we require proof of identity and source of funds before processing. The corresponding bank account must be in the same name as your Account. We cannot guarantee same day value for receipt of funds. Processing times are subject to your bank’s processes. international bank transfers may take between 2 – 5 Business Days to be received. Your bank may charge you a receiving fee for any international bank transfer, we are not liable for this fee and this will be incurred by you.  

If the initial deposit has originated from a bank account which has since been closed by you, we will request a document issued by the bank confirming this and a new bank statement or other confirmation showing details of an alternative bank account held in your name that shall be used for the requested withdrawal.

Cards  

If you have deposited by debit or credit card, withdrawals may be made back to the card originally used to deposit funds. Refunds usually take between 3 ‐5 Business Days to appear on your card statement. We may only be able to return up to the original deposited amount of funds back to the same credit card. We may refund excess amounts by an alternative method which may require verification prior to payment.

Chargebacks

In the event you submit a chargeback, you will be responsible to cover any reversed payments and/or associated chargeback fees.

Cancellation

You may close your account at any time. For more information please refer to the termination clauses in the Client Agreement. 

Begin trading today! Create an account by completing our form

Privacy Notice

At One Financial Markets we are committed to safeguarding your privacy.

Please see our Privacy Policy for details about what information is collected from you and why it is collected. We do not sell your information or use it other than as described in the Policy.

Please note that it is in our legitimate business interest to send you certain marketing emails from time to time. However, if you would prefer not to receive these you can opt-out by ticking the box below.

Alternatively, you can use the unsubscribe link at the bottom of the Demo account confirmation email or any subsequent emails we send.

By completing the form and downloading the platform you agree with the use of your personal information as detailed in the Policy.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Back to top

Office network
  • London Office
    One Financial Markets
     

    Level 2
    36-38 Leadenhall Street
    London
    EC3A 1AT
    United Kingdom


    T: + 44 ( 0 ) 203 857 2000
    E: info@ofmarkets.com
  • Kuwait Office
    VI Markets 
    Sharq - Mazaya Tower 02 - 10th floor 
    PO BOX 3040
    22031
    Salmiya, Kuwait   

    T:
    + 965 22256988
    E: info@vimarkets.com.kw
  • Dubai Office
    One Financial Markets 

    Office 1404
    Ubora Tower
    Business Bay
    P.O. Box 31482 Dubai
    United Arab Emirates


    T:
     +971 4 4531200
    E: info@ofmarkets.com

One Financial Markets is the trading name of C B Financial Services Ltd, a company registered in England with company number 6050593. C B Financial Services Ltd is authorised and regulated by the Financial Conduct Authority in the UK (under firm reference number 466201) and the Financial Sector Conduct Authority in South Africa (with FSP number 45784).

The information on this site is not directed at residents of the United States, Belgium, Poland or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

www.onefinancialmarkets.com is owned and operated by C B Financial Services Ltd.

Award winning broker
We have been presented with a number of awards that recognise the quality of our service and dedication to our clients :

Best FSA Regulated Broker
Saudi Money Expo

Best Education Product
Saudi Money Expo

Best Broker - Online Trading
IAIR Awards

Best Institutional Broker
Saudi Money Expo

Best FX Services Broker
CN Forex

Top International
FX Broker 2015

Saudi Money Expo

Broker of the Year
Online Trading – Middle East

IAIR Awards

Best Forex
Customer Service 2018

JFEX Awards

We accept the following payment methods: