Why you need to stay alert
With the internet a fundamental part of daily life, it is inevitable that we will all witness an attempt to defraud us of data or money at some point during our lifetime. Many attempts to defraud appear legitimate and may not always have an apparent direct consequence therefore it is important to be vigilant and stay alert to anything suspicious.
If you suspect your data may be at risk it is imperative to you contact us as soon as possible.
Good online practice:
- Avoid clicking on links or attachments: cyber criminals do a good job of tricking people into clicking on links supposedly from their bank, utilities providers, tax service and other legitimate organisations. Think before you click – spelling errors, email addresses that don’t seem right, and out-of-the blue communications should be treated with caution.
- Create strong passwords: we are all aware of the advice but do we follow it? Use unique, complex passwords with a combination of lower and upper-case letters, numbers and symbols and do not use the same password across your accounts. Do not choose passwords that can be easily guessed and make sure to change then often.
- Keep all software on your PC up-to-date: in an ever changing environment, software updates correct potential vulnerabilities and keep cyber criminals at bay. Do not ignore these notices.
- Ensure that you have a robust and up-to-date internet security package running: all PCs will come with a free security package; do not let it lapse without replacing. It is important to note security packages will not provide 100% protection and should not substitute other protective measures.
- Set Firm Privacy Settings: regularly revisit the privacy settings on each of your social media accounts, including what information you share publicly and with friends. You'll be safest only allowing friends to see your posts, comments and profile information. You should also avoid logging into other websites with your social media credentials. You may see "Sign Up With Facebook" or "Sign Up With Google" options, for instance, which is convenient but in doing so you are sharing passwords and increasing access points to your data.
Please remember that all information stored online will remain online and could be compromised; your data is valuable and should not be shared unnecessarily.
Specific guidelines regarding your account:
- Please only make deposits to your trading account using the payment methods and bank information found within our secure client portal. Please note we do not currently accept deposits via Western Union.
- All our bank accounts are in our name (or a name of one of our Group of companies). Never transfer money to an account in a name that you do not recognise.
- We will never ask you for your banking or personal information via sms or whatsapp.
- If you receive any unexpected communication whether by phone, email, text or whatsapp from somebody claiming to be from One Financial Markets that you have concerns about please seek verification from us directly using the contact points on this website.
Social media and fraud awareness:
Be very careful when using social media, such as Twitter, Instagram or Snapchat.
- If you are approached out of the blue on a social media site by someone offering an investment opportunity it is probably a scam.
- Individuals set up social media accounts and include false images of trading statements and cash balances to make claims that they are established and successful traders.
- The fraudsters may claim to work for, or be affiliated with, genuine regulated firms using logos or other altered images.
- Payments will be made to an account that is not in the name of the company.
If you have any doubts about who you are dealing with you are advised to check the FCA’s register to confirm contact details. For more information please visit www.fca.org.uk/scamsmart.
If you have been a victim fraud you are advised to report to Action Fraud by phoning them on 0300 123 2040. For more information please visit www.actionfraud.police.uk.