Privacy Policy

Who Are We?

C B Financial Services Ltd (trading as One Financial Markets) and its subsidiaries (collectively ‘One Financial Markets’, ‘us’, ‘we’ or ‘our’), with its head office located at Level 2, 36 – 38 Leadenhall Street, London, EC3A 1AT is a global online broker providing trading facilities to retail and institutional investors in forex and CFDs on indices, equities, commodities, energies, bonds and futures. 


One Financial Markets is authorised and regulated in the United Kingdom by the Financial Conduct Authority (FCA) and in South Africa by the Financial Sector Conduct Authority.
We are 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348).


We respect each individual’s right to privacy and we take your data security very seriously. We collect, store and use (collectively ‘process’) your information in accordance with all applicable UK law.

Policy scope

This Policy applies to all data processing activities we carry out in electronic form (through websites or other applications we own) or where it is held in physical files.

Changes

We may change our Privacy Policy from time to time. We will notify you of changes or amendments via email, within the client portal and/or on the trading platform. You are expected to keep yourself up to date with any changes or new versions by visiting the privacy section on our website.

Our responsibility

One Financial Markets acts as a data controller and is responsible for the collection, storage and use of your personal data.

Data we collect from our websites and other applications

If you visit or use any of our websites, download mobile applications or other trading software owned or controlled by One Financial Markets, as an interested or existing client, partner, contractor, sub-contractor, or processor this Policy applies to you and is legally binding in addition to your contract (or agreement) with One Financial Markets where applicable.


By continuing to use our website or other services including, but not limited to, mobile applications such as News Desk+ or the trading application you are agreeing to the collection, processing and use of your personal data by One Financial Markets.

Cookies

We and our partners may use third party cookies and other technologies in order to administer the websites and other applications and may collect your device information as well as your browsing activity. Please see our Cookie Policy for further details on this.

Third party links on the website(s)

Our websites or applications may contain links to other sites such as social networking sites or Google Maps. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us and we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Information we collect from you, and the information you provide to us

In order to provide our services or information about our services to you, we may collect, store and use both ‘personal’ as well as ‘special categories’ data. Special categories are defined as personal data revealing racial or ethnic origin, or religious beliefs.
We may collect your information through several different sources, including, but not limited to:

  • Website forms and cookies
  • Live Help
  • Over the phone or by email
    • Other third party processors or service providers for example if you sign up for our trading news and analysis services provided by Trading Central
    • From introducing partners, asset managers or fund managers
    • Existing clients or employees
    • Public authorities and law enforcement agencies
  • The type of data we collect along with the purpose for collection is listed below: 
    • Personal data typePurpose
      Personal information such as gender, name, date of birth and addressTo meet our anti money laundering (AML) and other regulatory obligations in relation to Know Your Client (KYC) and client due diligence. To verify your identity using third party electronic verification processes. To register, administer or set up your demo and/or live trading account(s). To sign you up for any promotions, newsletters, surveys or other services as requested by you and we may collect information while conducting surveys in order to improve our services.
      Contact information (email address and phone number)In order to send you correspondence in relation to the services we provide and to fulfil our regulatory and compliance obligations. We may also use this information for direct marketing purposes.
      Employment information, financial information, relevant education and trading experienceIn order to comply with KYC obligations and in order to meet our regulatory obligations relating to assessing the appropriateness of our products and services. 
      Ethnicity, citizenship and social security numbers or national identity and passport numbersIn order to comply with KYC, regulatory trade reporting and other AML obligations.
      Photo ID and address verification In order to comply with KYC, regulatory trade reporting and other AML obligations
      Unique device number (IP address) and device information including version of web browser you useWhen you visit our website, navigate through the pages or fill in any forms, we may collect your unique device number or IP address in order to set up your profile. Please see our ‘Cookie Policy’ for more information about how we store and use this information 
      Subscription preferences and how you use our emailsIn order to manage or cease sending emails you should unsubscribe to our marketing promotions or other newsletters. We may also monitor whether you have opened/ read an email sent to you in order to improve our services and to collect information for marketing statistics.
      Financial sanctions and credit header informationIn order to perform our electronic AML screening checks and to comply with other fraud detection policies. This may generate further information on your credit history, criminal convictions or political interests leading to us making decisions based on the results of these checks.
      Activity log (search history or trading history)To achieve marketing goals and learn user preferences. We may use this information for automated profiling and promoting products we deem suitable for you.
      Your trading history is used in order to comply with our regulatory monitoring requirements and to generate statistics for business analysis.
      Payment/ transaction details including history, card numbers, card copiesIn order to execute transactions such as payments made to your trading account or fund withdrawals processed in relation to your trading or rebate account. Or, any other purchases you have made on our website.
      Call or voice recordingsWe may record and store phone calls for training and monitoring purposes as well as to fulfill our regulatory record keeping requirements
      Account password(s) (trading or client portal) including ‘phone passwords’

      We may collect or store this information for example when you request to set a specific password for your account(s) or you are unable to login to the client portal.

      Phone passwords are recorded and used in order to verify your identity and in order to execute instructions received for your account over the phone.
      Religious beliefs

      We only request and process this information where you have requested an ‘interest-free’ trading account. Please refer to our ‘Interest-free Account Policy’ for more details.

      Information you share on social media

      For the purposes of identity verification, and in order to comply with our KYC obligations.

Disclosure

We may pass your personal data on to companies, organizations or individuals contracted to One Financial Markets in the course of dealing with you. Any third parties that we share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf such as:

  • Other entities in our corporate group and the staff located in our regional support offices such as those assisting with account opening, compliance, other operations, marketing or technical team members; authorized and trained on handling personal information for the provision of back office or other financial services (including payments processing and/or purchase transactions);
  • The processors (individuals or companies) in contract with One Financial Markets in order to provide technical, compliance, regulatory, research, advertising,  ancillary services and other administrative services including, but not limited to, liquidity providers, cloud service providers, data centers, regulators, auditors, independent financial advisors and legal representatives;
  • Fund managers, appointed traders, brokers or partners (also known as ‘Introducers’ or ‘Asset Managers’) that have contracts with us and who introduced you to us and/or who you give permission to trade;
  • Taxing authorities, law enforcement agencies or in order to protect our services, products, platforms or other systems;
  • We may also be approached by other processors or third parties to provide KYC documentation in order to fulfil their regulatory obligations or to carry out credit checks under AML, Countering Terrorist Financing and other fraud detection policies for example banks or payment service providers and we may do so under our legitimate interests in order that we comply with the applicable laws.

 

One Financial Markets will not sell, share with or transfer to third parties any information you provide except as set out in this Policy or other related policies linked herein.

Data transfers outside the UK

One Financial Markets has a global presence with group offices around the world including but not limited to Australia, China, the Philippines and the United Arab Emirates.


We may have processors or partners in different countries around the world and therefore your personal data may be transferred, processed or used outside the UK. As your data controller, we ensure that there are appropriate safeguards in place such as ensuring that all data processors are participants of the ‘EU-US Privacy Shield’ scheme if located in the US, otherwise bound by ‘Model Contract Clauses’ or ‘Binding Corporate Rules’ (for inter-group data exchanges) as appropriate.

How do we secure collection, processing and use of personal data

We work hard to ensure our data processing activities are secured by following good industry practices, including, but not limited to:

  • Encrypting data during collection and transfers.
  • Restricting user access by roles and responsibilities.
  • Using complicated passwords for processing and storage systems.
  • Staff training and awareness.
  • Annual data security and compliance audits.
  • Ensuring all processors and partners understand and comply with the data confidentiality requirements through contracts with One Financial Markets.
  • Making regular data backups.
  • Systematic and secure destruction of unwanted or excessive data or the information (documents and records) that have passed their retention period, where practicably doable.

Data accuracy and retention

We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. However, we are required to retain information in accordance with the law, for example, records under the AML regulations must be kept for a minimum of six years from the end of the relationship. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will we contact you?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. You may be contacted only in relation to a query you may have raised, services you have requested or signed up for, in relation to your trading account, direct marketing or in order to obtain information or KYC documents to fulfill regulatory obligations through routine compliance monitoring procedures.


Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or  disclosure.

Our legal basis for processing personal data

All data collected in accordance with this Policy is necessary for the performance of the contract or necessary to provide other services as requested by you from time to time.


As an online broker regulated by the FCA, we have strict rules and regulations to adhere to and therefore processing your data (including sensitive data) is often required to fulfil our legal obligations, when you make a specific request requiring sensitive data to be processed or in order to achieve other business objectives as regarded to be in the Company’s legitimate interest or that of the third parties contracted to us subject to rigorous assessment of risks to individuals’ privacy.

Direct Marketing

One Financial Markets’ legal basis for processing personal data for direct marketing purposes is of that legitimate business interest. If you are an existing client using our demo or live account services, we may, from time to time, send you promotions and other offers related to our products and services, market news or updates that we deem suitable for you.


We may also share your data with third parties for the purpose of marketing subject to ensuring that all parties contracted to us will safeguard your data and comply with data security principles as set forth in law.


Further to the above, in processing your data for marketing purposes, we will have assessed and mitigated the risks to data security and will have performed the balancing test between our legitimate business interest and your privacy.


If you do not wish to receive our direct marketing emails, you will be provided with an opt-out option at the point of collection of data. You can also amend the email preferences from within the client portal or simply click on the ‘unsubscribe’ link provided within the email.

Consent

If we require consent in order to provide any service or upon identifying a new purpose for processing, that is not stated within this Policy, we may contact you to seek consent from you. We will also confirm and ensure that the process for withdrawal of consent is in line with the requirements under the law.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records – this is subject to any legal requirements that we may have for data retention in which instance, we reserve the right to continue to store your or use your data.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review - in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the complaints section below.

 

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

Subject Access Request

At your request, we can confirm what information we hold about you and how it is processed. You can request this information in writing (by email or letter) or by completing our ‘Subject Access Request’ form, available on request. We may need to identify you in order to provide access to your data.

Breach notification

If any breach causes an unauthorized intrusion into our system that may affect you significantly, we will notify you as soon as practically possible and will take all necessary steps in order to avoid any such breaches from recurring.

European representative

Laven Consulting Limited (incorporated and registered in England and Wales with company number 10918441) (“Laven”) acting through its Paris branch located at 128 rue de la Boétie 75008, Paris, France as designated representative of One Financial Markets, in accordance with art. 27 of the General Data Protection Regulation (the Regulation (EU) 2016/679) (“GDPR”). One Financial Markets has mandated Laven to be its European representative with regards to any communications or enquiry from the Supervisory Authority and/or data subjects on all issues related to the processing of personal data. Please contact Laven on info@eurorep.eu; the postal address is

FAO EuroRep, c/o Laven Partners

128 rue de la Boétie 75008

Paris, France

When contacting Laven regarding One Financial Markets please quote the name of the company and reference number: 0088.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by us (or third parties as described in the disclosure above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority, the Information Commissioner’s Office, and One Financial Markets’ data protection representative:

Attn: Katie le Roux

Level 2, 36 – 38 Leadenhall Street

London, EC3A 1AT

privacy@ofmarkets.com

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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One Financial Markets is the trading name of C B Financial Services Ltd, a company registered in England with company number 6050593. C B Financial Services Ltd is authorised and regulated by the Financial Conduct Authority in the UK (under firm reference number 466201) and the Financial Sector Conduct Authority in South Africa (with FSP number 45784).

The information on this site is not directed at residents of the United States, Belgium, Poland or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

www.onefinancialmarkets.com is owned and operated by C B Financial Services Ltd.

Award winning broker
We have been presented with a number of awards that recognise the quality of our service and dedication to our clients :

Best FSA Regulated Broker
Saudi Money Expo

Best Education Product
Saudi Money Expo

Best Broker - Online Trading
IAIR Awards

Best Institutional Broker
Saudi Money Expo

Best FX Services Broker
CN Forex

Top International
FX Broker 2015

Saudi Money Expo

Broker of the Year
Online Trading – Middle East

IAIR Awards

Best Forex
Customer Service 2018

JFEX Awards

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