|Personal information such as gender, name, date of birth and address
|To meet our anti money laundering (AML) and other regulatory obligations in relation to Know Your Client (KYC) and client due diligence. To verify your identity using third party electronic verification processes. To register, administer or set up your demo and/or live trading account(s). To sign you up for any promotions, newsletters, surveys or other services as requested by you and we may collect information while conducting surveys in order to improve our services.
|Contact information (email address and phone number)
|In order to send you correspondence in relation to the services we provide and to fulfil our regulatory and compliance obligations. We may also use this information for direct marketing purposes.
|Employment information, financial information, relevant education and trading experience
|In order to comply with KYC obligations and in order to meet our regulatory obligations relating to assessing the appropriateness of our products and services.
|Ethnicity, citizenship and social security numbers or national identity and passport numbers
|In order to comply with KYC, regulatory trade reporting and other AML obligations.
|Photo ID and address verification
|In order to comply with KYC, regulatory trade reporting and other AML obligations
|Unique device number (IP address) and device information including version of web browser you use
|Subscription preferences and how you use our emails
|In order to manage or cease sending emails you should unsubscribe to our marketing promotions or other newsletters. We may also monitor whether you have opened/ read an email sent to you in order to improve our services and to collect information for marketing statistics.
|Financial sanctions and credit header information
|In order to perform our electronic AML screening checks and to comply with other fraud detection policies. This may generate further information on your credit history, criminal convictions or political interests leading to us making decisions based on the results of these checks.
|Activity log (search history or trading history)
|To achieve marketing goals and learn user preferences. We may use this information for automated profiling and promoting products we deem suitable for you.
Your trading history is used in order to comply with our regulatory monitoring requirements and to generate statistics for business analysis.
|Payment/ transaction details including history, card numbers, card copies
|In order to execute transactions such as payments made to your trading account or fund withdrawals processed in relation to your trading or rebate account. Or, any other purchases you have made on our website.
|Call or voice recordings
|We may record and store phone calls for training and monitoring purposes as well as to fulfill our regulatory record keeping requirements
|Account password(s) (trading or client portal) including ‘phone passwords’
We may collect or store this information for example when you request to set a specific password for your account(s) or you are unable to login to the client portal.Phone passwords are recorded and used in order to verify your identity and in order to execute instructions received for your account over the phone.
We only request and process this information where you have requested an ‘interest-free’ trading account. Please refer to our ‘Interest-free Account Policy’ for more details.
|Information you share on social media
For the purposes of identity verification, and in order to comply with our KYC obligations.