Website Privacy Policy

This site is owned and operated by One Financial Markets. Your privacy is of the utmost importance to us.

At One Financial Markets, we want to make your experience using our services satisfying and safe. We are obliged to comply with UK data protection legislation and as such, we have strict security procedures in place in respect of both the storage and the disclosure of any information that you have provided to us. Please note, One Financial Markets never share any of the above information about specific individuals with any external third party unless required to do so by Law or compliance with our regulatory obligations. For further information on disclosure of information, please refer to Section 11 of the Terms and Conditions within our Legal Agreement.

Because we gather certain types of information about you, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it. Information One Financial gathers and tracks: 

Information that users provide through optional, voluntary submissions in order to receive our electronic newsletters.

Information One Financial Markets gathers from you in respect of your request to open a free Demo account or acquire full access to our online trading software. This information is required for regulatory purposes in order that we may identify our clients both in respect of their suitability to access our services and to complete our client identification processes. 

Who Are We?

This site is owned and operated by One Financial Markets; an online FX and CFD broker registered with the Financial Conduct Authority UK as well as the Information Commissioner's Office, as a data controller under registration number Z9840332. Please read our detailed privacy policy to learn more about us as well as how we process your personal data. This privacy notice aims at providing in brief some information about why we collect, use and store your data when you visit our website(s) or use any of our services.

Personal Data That We Collect

The type of personal data we process about you may be:

  • Your personal contact details as well as demographic information such as your name, age, gender, nationality, email ID, telephone number etc. We may also collect details about your visits to our website for marketing stats and in order to improve our services. When you visit our website we may collect your IP (internet protocol) address and information about your device, browser as well as your location.
  • Where you fill out our web form to apply for a live account, we may also collect your financial information, trade experience and other information required for account set up including but not limited to, your employment details, sources of funds, bank and credit card details etc.
  • We may also process your identification documents submitted at the time of registration to perform Know Your Customer checks as well as identity verifications. If you visit our premises, we may have photos or videos recorded of you.
  • If you are a registered client or have used any of our services, we may process your email behaviour i.e., if and when you have read our emails and how. We may also process data you have shared on public websites or social media.

How We Use Personal Data

We process your data in accordance with the EU data protection law as well as other applicable laws. Across our business practices we ensure that your data is processed fairly and lawfully. Further more we make sure that your data is processed for the purposes it was originally collected for, kept up to date, relevant and not excessive, not kept longer than necessary and kept secure by adopting best industry practises. We require your personal data in order that we:

  • Comply with legal obligations;
  • Provide services as requested by you under the contract entered with you and;
  • Carry out other business activities in the Company's legitimate interest where your rights to privacy do not override our business interest such as for the purpose of direct marketing.

Who Do We Share It With

We may share your information with third-party data processors that are contracted to One Financial Markets for the provision of services such as; identity verification, fraud screening, digital agencies, hosting providers, liquidity providers and other technical partners, banks, online payment service providers, legal advisors, regulators, law enforcement agencies or other legal bodies for crime prevention or national security.

If you have been referred to us via authorised introducing agents, your details may be shared with them for day to day account management and administration purposes.

Your Rights

As a data controller, we respect your right to privacy and all other rights as set forth in the data protection law. If we process data about you, you have the right to request or access information we hold about you. In order to access your details you can log into the 'Client Portal' or send us a request at privacy@ofmarkets.com. When registering for an account, you will also receive a copy of your application form, once submitted. You also have a right to object to the processing in specific for 'direct marketing'. In order to unsubscribe from our emails, you can set your preferences from within your client portal or simply click on the link provided within the emails. In certain cases we may not be able to process your request regarding deletion of your data due to legal requirements or other legitimate business purposes however, we endeavour to keep data only for as long as necessary for the purpose it was obtained for.

Where your data is shared with a third-party processor, we shall contact them for deletion unless this proves impossible or involves disproportionate effort.

Data Transfer Outside EEA

One Financial Markets is a global company and your data may be transferred across borders to the countries with different level of protections. Data transfers outside EEA may be for the purpose of administration or storage. Our database development and management teams are located in the United States. In limited circumstances, we may share your data with staff located in our subsidiaries located in China and in the United Arab Emirates for administration purposes or in order to process your payments. Where transfers are made outside of the EEA, we ensure all adequacy measures are satisfied for the security of your personal information. Where reasonably possible, we may pseudonmyise or minimise data for protection. In some circumstances, we may share your data with entities in our group and staff located in Australia, China, Phillippines, Singapore or the United Arab Emirates for administration purposes or in order to process your payments. Where transfers are made outside of the EEA, we ensure all adequacy measures are satisfied for the security of your personal information. Where reasonably possible, we may pseudonymie or minimise data for protection.

Data Retention

We may retain your data as per our data retention policies per type of processing activity. We may be legally obliged to retain data for longer purposes such as 6 years past date or termination of agreement (i.e., closure of trading account) under Anti-Money Laundering regulations.

Children's Data

We do not provide any services or process data for children under the age of 16. In order to open a trading account with us, you must be a minimum of 18 years of age.

Data Security

We do not share or sell your information other than as described in our policy. As a responsible Company authorised and regulated by the Financial Conduct Authority UK, we ensure our business practices and data processing activities are in compliance with the regulations and our data processing staff well-trained in processing  your information. Our partners and third-party processors are all bound by strict data protection obligations through data processing contracts. Furthermore, we have adopted sound technical and compliance procedures to avoid loss, destruction, unauthorised access or omission to your data.

Complaints

If you have any queries with regard to how we handle your information, require access to your personal information or in case you have complaints, please write to our Information Security Team at privacy@ofmarkets.com. 

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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Office network
  • London Office
    One Financial Markets
     

    Level 2
    36-38 Leadenhall Street
    London
    EC3A 1AT
    United Kingdom


    T: + 44 ( 0 ) 203 857 2000
    E: info@ofmarkets.com
  • Kuwait Office
    VI Markets 
    Sharq - Mazaya Tower 02 - 10th floor 
    PO BOX 3040
    22031
    Salmiya, Kuwait   

    T:
    + 965 22256988
    E: info@vimarkets.com.kw
  • Dubai Office
    One Financial Markets 

    Office 1404
    Ubora Tower
    Business Bay
    P.O. Box 31482 Dubai
    United Arab Emirates


    T:
     +971 4 4531200
    E: info@ofmarkets.com

One Financial Markets is the trading name of C B Financial Services Ltd, a company registered in England with company number 6050593. C B Financial Services Ltd is authorised and regulated by the Financial Conduct Authority in the UK (under firm reference number 466201) and the Financial Sector Conduct Authority in South Africa (with FSP number 45784).

The information on this site is not directed at residents of the United States, Belgium, Poland or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

www.onefinancialmarkets.com is owned and operated by C B Financial Services Ltd.

Award winning broker
We have been presented with a number of awards that recognise the quality of our service and dedication to our clients :

Best FSA Regulated Broker
Saudi Money Expo

Best Education Product
Saudi Money Expo

Best Broker - Online Trading
IAIR Awards

Best Institutional Broker
Saudi Money Expo

Best FX Services Broker
CN Forex

Top International
FX Broker 2015

Saudi Money Expo

Broker of the Year
Online Trading – Middle East

IAIR Awards

Best Forex
Customer Service 2018

JFEX Awards

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